Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en USAA (San Antonio, TX) en ago 2013
Entrevista
Applied online and was contacted by phone within a couple weeks. Did an online assessment followed by a phone interview. An in-person interview was scheduled for the next week. Completed a drug test and information for a full background check. In-person interview went well, just a few behavioral questions and lots of information about the specific position as well as the office culture. Took 3 more weeks for background check to come through and an offer to be extended.
Preguntas de entrevista [1]
Pregunta 1
Explain a time when you had to deliver news to a customer that was not in their favor.
Had a phone interview and in person interview. The in person had one person face to face and another on speaker phone. Typical interview questions. Did require a pre-screen after phone interview for typing speed.
Preguntas de entrevista [1]
Pregunta 1
Tell us a time when you gave or witnessed great customer service
Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en USAA
Entrevista
Applied online
Was called for phone interview-pretty easy went over the position and pay and was asked 2 STARS questions
Then was scheduled for Skype interview with 2 managers- took about 45 minutes and again was asked about 3-4 STARS questions
I was called about 2 days later for job offer
Preguntas de entrevista [1]
Pregunta 1
Describe a time when you had to deal with a difficult customer