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      Búsquedas relacionadas: Evaluaciones de USAA | Empleos en USAA | Sueldos en USAA | Prestaciones en USAA
      Entrevistas en USAAEntrevistas para el cargo de Customer Service Representative en USAAEntrevista en USAA


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      Entrevista para Customer Service Representative

      4 ene 2018
      Empleado anónimo
      Colorado Springs, CO
      Oferta aceptada
      Experiencia neutra
      Entrevista difícil

      Solicitud

      Me postulé en línea. El proceso tomó más de 2 meses. Acudí a una entrevista en USAA (Colorado Springs, CO) en ene 2018

      Entrevista

      Initially, I applied online. About a week later, i was sent an online assessment. The assessment was easy per-say but there were way too many questions to possibly answer it in the time given. I thought I didn’t pass that phase. But then I received a phone call to set up a phone interview with a recruiter. Somehow the recruiter “lost” my phone number so my interview was rescheduled. After the phone interview, i was recommended for an in-person interview. I was told during the interview they were making a hiring decision that day and i would hear from my recruiter in 3-5 business days whether or not I would be continuing in the process. I waited. And waited. And waited. Day 7, i emailed my recruiter and asked. I was moved forward in the process and was given a contingent offer based off a background check, education and employment verification, credit check, and a drug test. I am now waiting on the results of those but will accept the final offer. Overall, the experience was extremely long - I applied online 2.5 months ago. I feel that my recruiter is stretched too thin which is causing delays in the hiring process as well.

      Preguntas de entrevista [2]

      Pregunta 1

      Tell me about a time when you lost a customer’s trust and had to gain it back.
      Responder pregunta

      Pregunta 2

      Why USAA?
      Responder pregunta
      4

      Otras evaluaciones sobre las entrevistas para el cargo de Customer Service Representative en USAA

      Entrevista para Customer Service Representative (CSR)

      1 oct 2025
      Empleado anónimo
      San Antonio, TX
      Oferta aceptada
      Experiencia neutra
      Entrevista promedio

      Solicitud

      Acudí a una entrevista en USAA (San Antonio, TX)

      Entrevista

      Easy and super fast, it took me 2 weeks total from applying until getting an offer. Phone screen interview, and then in person with hiring manager. In person took about 30 minutes

      Preguntas de entrevista [1]

      Pregunta 1

      Situation questions using star method
      Responder pregunta

      Entrevista para Customer Service Representative

      9 jul 2025
      Candidato de entrevista anónimo
      Oferta rechazada
      Experiencia positiva
      Entrevista promedio

      Solicitud

      Acudí a una entrevista en USAA

      Entrevista

      After filling out the initial application I was invited to take an online skills assessment which included timed portions and was fairly lengthy. There was also a brief phone screening, and then an in person interview with the manager.

      Preguntas de entrevista [1]

      Pregunta 1

      Why do you want to work for USAA?
      Responder pregunta
      1

      Entrevista para Customer Service Representative

      28 abr 2025
      Candidato de entrevista anónimo
      San Antonio, TX
      Oferta rechazada
      Experiencia negativa
      Entrevista difícil

      Solicitud

      Acudí a una entrevista en USAA (San Antonio, TX)

      Entrevista

      Very specific questions. Be really prepared to come up with a story on the spot. Nothing to do with the job description. They want you to sound like a robot.

      Preguntas de entrevista [1]

      Pregunta 1

      Who was your favorite employer and why
      Responder pregunta