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      Búsquedas relacionadas: Evaluaciones de USAA | Empleos en USAA | Sueldos en USAA | Prestaciones en USAA
      Entrevistas en USAAEntrevistas para el cargo de Customer Service Representative en USAAEntrevista en USAA


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      Entrevista para Customer Service Representative

      27 jun 2016
      Candidato de entrevista anónimo
      Tampa, FL
      Sin ofertas
      Experiencia negativa
      Entrevista promedio

      Solicitud

      Me postulé en línea. El proceso tomó 1 día. Acudí a una entrevista en USAA (Tampa, FL) en jun 2016

      Entrevista

      I applied online and did the assessment. The very next day I had an email inviting me for a phone interview. I prepared for the phone interview, and then about two hours before my interview I received an interview saying a different date and time. I emailed the recruiter back and asked if it was switched. She stated that it has. Well, I went about my day. I looked at my phone and seen that I had a missed call. It was a different recruiter on my voicemail saying that she will give me a few minutes to call her back before she moves on. Well, that was over an hour later that I got the message. I still called her back and told her that I received an email about the time change. She was unaware. I told her I would forward her the email but she said it was fine and that we would do the interview on the day and time that the email said. Well, the day came and my phone interview was at 230pm. I waited until 330pm and STILL NO CALL! I was upset because I was looking forward to the opportunity. I do not think that it is right that they did not call because I based my entire day around this (i have 3 kids whom I needed to get care for during the interview time to make sure it was quiet) and it is rather unprofessional not to do what you say you are going to do. I emailed the recruiter and asked if there was miscommunication between the other recruiters and no response. I emailed again asking if there was a way that we would reschedule since nobody called me and NO RESPONSE. Very rude and unprofessional. I would put the names on here but I am not going to stoop down to their levels.

      Preguntas de entrevista [1]

      Pregunta 1

      The did not even do a phone interview because they never called.
      Responder pregunta
      2

      Otras evaluaciones sobre las entrevistas para el cargo de Customer Service Representative en USAA

      Entrevista para Customer Service Representative (CSR)

      1 oct 2025
      Empleado anónimo
      San Antonio, TX
      Oferta aceptada
      Experiencia neutra
      Entrevista promedio

      Solicitud

      Acudí a una entrevista en USAA (San Antonio, TX)

      Entrevista

      Easy and super fast, it took me 2 weeks total from applying until getting an offer. Phone screen interview, and then in person with hiring manager. In person took about 30 minutes

      Preguntas de entrevista [1]

      Pregunta 1

      Situation questions using star method
      Responder pregunta

      Entrevista para Customer Service Representative

      9 jul 2025
      Candidato de entrevista anónimo
      Oferta rechazada
      Experiencia positiva
      Entrevista promedio

      Solicitud

      Acudí a una entrevista en USAA

      Entrevista

      After filling out the initial application I was invited to take an online skills assessment which included timed portions and was fairly lengthy. There was also a brief phone screening, and then an in person interview with the manager.

      Preguntas de entrevista [1]

      Pregunta 1

      Why do you want to work for USAA?
      Responder pregunta
      1

      Entrevista para Customer Service Representative

      28 abr 2025
      Candidato de entrevista anónimo
      San Antonio, TX
      Oferta rechazada
      Experiencia negativa
      Entrevista difícil

      Solicitud

      Acudí a una entrevista en USAA (San Antonio, TX)

      Entrevista

      Very specific questions. Be really prepared to come up with a story on the spot. Nothing to do with the job description. They want you to sound like a robot.

      Preguntas de entrevista [1]

      Pregunta 1

      Who was your favorite employer and why
      Responder pregunta