The talent manager sent me an email to conduct a phone interview the next day. During the phone interview he asked me what I knew about the company and why I wanted to be in customer service. After I answered his questions, he offered me constructive criticism about my interview. I highly suggest really listening to what he is saying. He really had amazing advice and is very well educated about what the organization is looking for. After the phone interview (30 minutes), I received a call at the end of the day to go on site to corporate headquarters for a face-to-face with my potential direct supervisor and another supervisor. They will ask behavioral questions (tell me about a time when you went above and beyond...), they will ask you why you want to work for the organization, and they will go into detail about what the position entails. Please make sure you know why you want to work here. The more knowledge you have about the company, the better. After the interview (40 minutes) if all goes well you might be asked to take an assessment. I thought I really bombed this part, but I guess I didn't because they called me again later that day and asked me to come in for another interview with 3 supervisors. They will pretty much ask a lot of the same questions, but you never know there are 3 people interviewing you. Anything could come up. Also, if you get called to go on site for an interview I suggest arriving 20-30 minutes early. Parking is very difficult to find around there. Also, type in the exact address. They own about 10 buildings so you could easily get lost. Great opportunity so please take the interviews very seriously and study up on as much about the organization as possible.