You get screened by the recruiter and if pass, they will schedule an interview with the person in charge of hiring. My interview was towards the end of the day, so when I arrived to the office, there was only the hiring manager and the front desk clerk. During my interview, I thought it was pretty well but I believe I got too comfortable with her because we were talking about family. Truly believe that it was also why I didn't get hired because of certain things was asked and said. Note: Come prepared and make sure you have money to pay for parking. The overall waiting and interview time exceeded 1-1/2 hour.