We recently received the following email from a valued repeat client requesting to return a painting: Hi There, I received part of my order and need to let you know that the painting from artist John Painter, unfortunately, might not work. The yellow color was unexpectedly bright. We were expecting an ochre color based on our computer monitor. Is there anything we can do? Best regards, Sally In these situations, we first like to see if there is anything we can do to encourage the client to keep the art. It saves money on return shipping and keeps artists happy. Of course, if the piece just doesn’t work out, we are happy to coordinate the return. Please write an email with how you would respond to Sally.