Really disappointed to be approached by the recruiting team and then to find the level of communication to be so poor. You can't give this kind of experience to people in recruiting - it is just not good enough. Remember recruiting can make or break a company and based on my interactions I would not recommend Twilio to anyone. We are busy people and when someone allocates time and effort to prepare for a meeting do the professional thing and turn up!

I applied through their website, the process took about 3 weeks. They have a thorough and informative process. Recruiter screen, manager screen, and onsite. Recruiter was very friendly and helpful, kept communications and updates constant.

Had a short initial screen with the recruiter that was under 15 minutes, then a 30 minute interview with a hiring manager from the UK. He seemed to be intimidated by my experience because I was leaving a role where I had a very lofty title with a lot of responsibilities. I tried to explain that I was looking for work life balance and that was why I was okay with taking a step back with responsibilities, but he seemed to make up his mind already. Most disappointing is that I asked him point blank for feedback at the end of the interview with if my experience met his expectations for the role, and if not where I fell short and he said I didn’t fall short anywhere, only to pass to the corporate recruiter that they are not moving forward with me. It’s fine if that’s the case, not every job is for every person but I do wish they would treat candidates with just basic decency to be honest to them and not outright lie to their faces. If you want to improve upon the candidate experience like you claim and give good feedback to the people you speak with, give them feedback that can help them improve for their next role somewhere else. Maybe they expect the values to come from the applicants themselves but hold no place in executing it themselves.