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      Trupanion

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      Búsquedas relacionadas: Evaluaciones de Trupanion | Empleos en Trupanion | Sueldos en Trupanion | Prestaciones en Trupanion
      Entrevistas en TrupanionEntrevistas para el cargo de Retention Specialist en TrupanionEntrevista en Trupanion


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      Entrevista para Retention Specialist

      25 ago 2025
      Empleado anónimo
      Seattle, WA
      Oferta aceptada
      Experiencia neutra
      Entrevista promedio

      Solicitud

      Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Trupanion (Seattle, WA) en mar 2022

      Entrevista

      Initial phone screening , you will receive update emails and clear communication. If you are selected to move forward, there will be a video call with multiple departments and short shadow of current employee. Fairly friendly

      Preguntas de entrevista [1]

      Pregunta 1

      What is your favorite book
      Responder pregunta

      Otras evaluaciones sobre las entrevistas para el cargo de Retention Specialist en Trupanion

      Entrevista para Retention Specialist

      17 nov 2021
      Candidato de entrevista anónimo
      Dallas, TX
      Sin ofertas
      Experiencia positiva
      Entrevista promedio

      Solicitud

      Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Trupanion (Dallas, TX) en nov 2021

      Entrevista

      it was a traditional tell me about yourself start to the interview, and three different " on the job" scenario questions were presented. Otherwise Very cordial, and friendly call from the HQ in Seattle.It's a remote position, and the pay is about $750 per week. The bonus structure explained sounded wonky and not able to hit on a regular basis.

      Preguntas de entrevista [1]

      Pregunta 1

      3 role play questions: The main one was what if the customer wanted to cancel the service because their pet was not covered on the policy for the issue it was having..what would you do to assist that customer the best way possible, kind of a loaded question because if they are not covered, they are simply not covered.
      1 respuesta
      avatar
      Respuesta de Trupanion
      4y
      Thanks for sharing your interview experience! I am glad you enjoyed your conversation with one of our Seattle HQ recruiters! I did want to follow up on the retention bonus structure as we strive to make that bonus attainable on a regular basis. On average, our Retention Specialists are earning $1,500/month in bonuses and top performers are averaging $2,600/month. If you ever have questions about open roles at Trupanion in the future, please feel free to email us at Recruiting@Trupanion.com!

      Entrevista para Retention Specialist

      14 abr 2021
      Empleado anónimo
      Fredericksburg, VA
      Oferta aceptada
      Experiencia positiva
      Entrevista fácil

      Solicitud

      Me postulé en línea. Acudí a una entrevista en Trupanion (Fredericksburg, VA) en mar 2021

      Entrevista

      Took a total of three weeks. One for the application to be processed, one for a phone interview and the last one for a Zoom interview. I first spoke with a recruiter via e-mail then also spoke to that recruiter for a phone interview that lasted a bit over 30 minutes. Then I had a Zoom meeting with the department manager as well as the sales manager that was scheduled for an hour but really only took 30 minutes. I heard back very quickly after both interviews (about 1 business day).

      Preguntas de entrevista [4]

      Pregunta 1

      Explain why you would like to work for Trupanion.
      1 respuesta

      Pregunta 2

      How would you handle a member yelling and cursing at you on a call.
      1 respuesta

      Pregunta 3

      Why are you wanting to leave your current position.
      1 respuesta

      Pregunta 4

      A member calls wanting to cancel their plan because they would like to just save up the monthly premium instead. How would you educate this member to retain their insurance plan.
      1 respuesta
      1
      avatar
      Respuesta de Trupanion
      5y
      Thank you for sharing your interview experience and helping other folks best prepare for our Retention position! If you have any other insight you would like to share about your interview experience, please email us at recruiting@Trupanion.com to set up some time to chat. Thanks again!