Me postulé a través de una recomendación de un empleado. El proceso tomó 4 semanas. Acudí a una entrevista en Trupanion (Seattle, WA) en dic 2017
Entrevista
I had the first phone interview with a recruiter. She explained what the position was and the expectations. I had to have one in person interview that I flew in for to Seattle. Company did not compensate for (didn't expect them to), and the last interview was suppose to be in person but since I lived out of state they did it over the phone. I've heard from others they had all three interviews remotely via Skype. Interviewed in office by two hiring managers. I had a tour around the building and was able to shadow someone in care for over an hour which gave me a great feeling for the company. There was a small test on a computer in a room to show your computer skills and how you would answer a phone. Both managers were very down to earth and welcoming. After an offer was given they have you complete a TruUniversity where you learn all about the company and for the position, and this is once a month so I started about a month after I was given an offer. After that week of TruU, there is a four week course on how to work the phones and what to expect on the phones.
Preguntas de entrevista [1]
Pregunta 1
Asked numerous questions about how I would handle people on calls, questions and escalations, etc. Typical call center type questions.
Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en Trupanion (Seattle, WA) en may 2018
Entrevista
First I was offered a phone interview which took about 30 minutes, and then I was asked to research information about the company's policies online and participate in a brief role playing exercise. During this exercise, I acted as a customer care specialist and a member of the recruitment team acted as a policy holder. Finally, I was invited to an in person interview in South Seattle. The recruiter offered very positive feedback during the first two stages of the interview process, and I flew in from out of state to attend the in person interview. I believe I effectively demonstrated my qualifications as well as my eagerness to join their customer care team, and I was professional and consistent in my responses. I eventually received what appeared to be an auto- generated rejection email from their "recruitment team," which did not provide any explanation for why I had been rejected, except that the company "decided to move forward with another candidate." As the interviewers mentioned they were looking to fill multiple upcoming training classes with new hires, I found this reasoning suspect. All communication was sent through a recruitment software called "jobvite," so I was unable to contact anyone directly to ask questions. I'm rating my experience as negative because I invested a tremendous amount of time, energy, and money in the hopes of receiving a job offer, and was surprised and offended by the manner in which the recruitment team rejected me.
Preguntas de entrevista [1]
Pregunta 1
How have you dealt with negative feedback from your peers/supervisors?
Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en Trupanion (Seattle, WA) en may 2018
Entrevista
Friendliest and most fun I have ever had in an interview! The whole process took roughly 4 weeks from the date of my application. The environment is casual, bubbly, positive, everyone there is comfortable with one another. Very inclusive space!
Preguntas de entrevista [1]
Pregunta 1
Several situational questions relating to the position and how you would handle them.
Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Trupanion (Seattle, WA) en ene 2018
Entrevista
After the phone interview I was invited for a in person interview, this took place at the company location in South Seattle. I interviewed with two managers, I was asked a series of fairly standard questions typical for this type of job, I was asked to provide information that could be found on their website in regards to different insurance information , specifically related to their policies and their claim process. I then received a call from one of the hiring managers pretending to be a policy holder to see how I sounded over the phone.
Preguntas de entrevista [2]
Pregunta 1
Asked to share why I had applied at the company, asked specific questions as to my background in customers service and how I handled specific situations , and what was the outcome of those situations, mostly related to difficult customers or situations with those customers. What was the outcome , and how was it handled.