After applying online, I was contacted by phone to come in for a brief 10-15 minute interview, basically making sure you understand what the job will be, how soon you can start, and if you want to move forward in the in the process. The next step is taking a 3 hour assessment which consists of 8 different parts ranging from math, reading comprehension, spelling/finding errors, a listening portion, and writing an apology letter. All of these are timed, and you don't have a lot of time to think or go back, but you aren't penalized for guessing. If you score high enough, they call you in for a two-part interview. The first part is a "peer interview" where you get to meet with some people who are in the position you are applying for and you get to ask them questions about the job and it helps you relax a little bit too. Then you go into a different room and are interviewed by two managers who pick questions from a packet of questions and take notes. After that, you wait about a week or so while they talk it over with everyone and decide if you are worthy of the job.