Applied online, got an email 2 days later to do a 15 minute phone interview. After the conversation the recruiter said she'd like to schedule me for an exam in almost a month's time, and to fill out a background report. First thing is they give you a typing test which if you fail under 35 wpm you're told to leave in front of everyone. If you pass that you stay for the 4 hour exam. There was a math portion, an insurance like portion where you have to find and decide information in a document. And some general find the error, spelling, and grammar tests. I got a call that night, around 7:30, from the call center manager to come in the next week for an in person interview. It was with the general manager and a regular manager, basic customer service/interview questions, thought I did well. They said they'd get back to me in 2 weeks, emailed me 3 days later saying I didn't get the job. Job pay was 38k a year