I applied for Claims Customer Service Rep position in late December 2016. I received an email on January 4th from a recruiter asking for my availability to conduct a phone interview. I did the phone interview two days later which lasted for about an hour. She discussed the position in depth and told me the salary range. She also asked basic interview questions and about my work history. I did not prepare for this phone interview and it went fine. She told me I would be a good fit and wanted me to go come in next week to take an assessment. The assessment lasted about three hours. Afterwards, we were taken one by one and told the results by the proctor which I passed with flying colours. I came in for an interview the following day with two individuals. They read questions from a long packet and it lasted about an hour and a half. I asked a lot of follow-up questions about the department and inquired about advancement options, how are we evaluated, and etc. I was told it would take a couple of weeks before I am contacted by HR with a decision because they're early in the interview process. For the past three weeks on the job submission status page, my status has been "interview" with an HR status date of "1/xx/2017". They finally closed the job posting last week and today, when I checked my status was still "interview" but the date has changed to "1/31/2016". I am assuming I did not receive the job because it been over three weeks and I have not heard back from anyone at the company. I am a recent college graduate with customer service experience and prior supervisory experience plus I am sure I did a good job at my interview. So why I was not chosen I am unsure because I exceeded the qualifications for the position. My recommendation is if your waiting to hear back and are offered a job at another company to take it. I was offered a job at another company and am happy that I accepted it. If I had put all my eggs into Traveler's basket I would be stressing myself out right now. While I really wanted this job it is just smart to keep your options open so you don't miss out on opportunities.