Very easy behavioral type questions. They call you for a phone screening then they set up a person interview. They have about 2-3 team leaders interview then Human resources. They do background check and drug test. The whole process can take up to thirty days. Then you get called to attend a 5 week training. The questions are very easy all behavioral type. They ask you about eight questions each.

Applied online. Received an email a few days later to schedule a phone interview the following week. Didn't receive a response back until an hour before what I requested but luckily I caught it in time to answer the private number. Quick phone interview going over the position and my work history. Was informed I'd get a call back later in the day to schedule a phone interview. Didn't get that call until the next day but was able to schedule an in person interview the next day. In person interview was with a manager and a team lead. Started off awkwardly with a role play of how I would handle a typical collection call. Wasn't ready for this but I faked my confidence in my delivery. Then another half hour going over my experience and name a time scenarios. Typical stuff. Afterwards I sat with the hr manager to discuss the interview for a few minutes. The hard part was over. Received an offer a few days later.