Interview with panel, felt comfortable, asked questions about the role, customer experience also handling difficult customers. Requested examples of different situations. Working with multi nationalities encouraged to ask questions, dress well smart appearance expected,
Otras evaluaciones sobre las entrevistas para el cargo de Customer Service en The Emirates Group
Acudí a una entrevista en The Emirates Group (Dubai)
Entrevista
online answer 6 video questions and plus 2 games through hirevue.
and it seems like automatically for this online interview, it sent to my email address right after I submit my resume.
Preguntas de entrevista [1]
Pregunta 1
point one thing customersare dissatisfied and how you handle it, situation, action, result.
Acudí a una entrevista en The Emirates Group (Dubai)
Entrevista
Situational questions video interview.
There were about 5 questions and an IQ game at the end. It was a bit difficult as some of the questions were similar to the each others, so it was trying not to be repetitive when answering.
Preguntas de entrevista [1]
Pregunta 1
Describe a situation when you had to deal with an angry costumer.
Me postulé en línea. Acudí a una entrevista en The Emirates Group
Entrevista
It was easy 6 behavioral questions about how you deal with stress difficult client ,how you Handel difficult situations, how you adapt to change and in the end there are 2 games one is easy the other difficult
Preguntas de entrevista [1]
Pregunta 1
How you adapt to a change, how you handle difficult client ,describe a time was important to follow new rules,describe a time you deliver exceptional customer service, describe a time you faced stressful situation, how did you handle a number of challenges tasks within specific time-line