Telephone interview lasting 20 mins. Competency based questions. Invited for virtual interview. Met the team leaders. Introducing ourselves then doing a role play with the team leader allocated to us. Also answered competency based questions such as give us a time when you had a difficult customer and how you solved the situation.
Preguntas de entrevista [1]
Pregunta 1
Give us a time of when you have excellent customer service
Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en The AA (Londres, Inglaterra)
Entrevista
Very chilled interview process, where you have 1 person interviewing you while someone else sits in just to take the notes, all done remotely as the position is remote. asks the normal interview questions and then you have a 2nd part where you act out a scenario but your given the details before you interview
Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en The AA en ago 2022
Entrevista
Telephone interview initially to take basic details and have more of an informal chat about the job than a face to face for approximately an hour. Telephone call and emails to confirm offers after references have been checked
Preguntas de entrevista [1]
Pregunta 1
Lots of customer service based questions. Eg, ‘tell me about a time where you have dealt with a vulnerable customer’, ‘how would you deal with a customer that is upset or complaining’