I had a phone interview and then was brought in for an in-person interview. I was interviewed by two people who alternated asking questions. Everything was professional and pleasant. I felt comfortable answering all the questions. I had enough combined paid and volunteer experience and enthusiasm for the position. But by their line of questioning I could see that they could not quite "connect the dots" as to how I could apply my past education and experience to their position. Even though what I was applying for is similar to the kind of work I did as a volunteer for over two years.