I met with the manager and two team leads in a conference room off to the side of the main call center room. They explained what they were looking for and needed, including the schedule. They were very friendly, and extremely down to earth.

I was at a table with the HelpDesk manager and two team leads. They asked me questions about my former jobs and how they related to the position they were looking for. They specifically were looking for experience in supporting a manufacturing facility as well as the usual office help desk experience.