Me postulé en línea. El proceso tomó 5 días. Acudí a una entrevista en TP (Bristol, Inglaterra) en ene 2012
Entrevista
Initially applied for job due to previous employer going bust so needed any job asap, applied even though I didn't have much experience in the field. Was contacted by company almost straight away, within a few hours of applying I recieved a friendly telephone call and arranged a time for a telephone interview. Had the interview a few hours after that which went well, questions were fairly easy and he told me that he thought I came across very well and straight away invited me for a group assessment a few days later. Arrived at company office and was made to wait for half an hour without an explanation or apology as to why. Entered a board room with HR assistant manager and five other applicants. Had to create a three minute presentation about ourselves, complete a writing excercise, a listening excercise and a spelling excercise. During this pocedure (took about and hour and a half in total) the assistant expressively made disapproving faces at anything anybody said that was displeasing, looked out the window persistantly, text on her phone constantly and overall came across as not interested at all. This procedure finished at approx 11 am and we were told that we would be contacted very shortly. People who had successfully gone through to the next stage would be invited back the same day at 1pm for a one to one interview. Due to not living within walking distance of the office, I stayed in the town centre just in case I was called back for the secondary stage...I wasn't contacted at all, not even a courtesy call to tell me that unfortunately I hadn't got through. After looking at reviews on ths website, I think the term "dodged the bullet" comes to mind!
Preguntas de entrevista [1]
Pregunta 1
Probably questions about what finance experience I had. For some reason interviewer was under some impression that I had lots of experience in this field even though I had never said that and it wasn't on my CV. Had to think on my feet to try and think of as much experience as possible that I had in that factor.
3 Telefonate und 2 Test.
Die Mitarbeiterin hat mir vorher gesagt welche Fragen(nicht alle aber 2/3) sie stellen wird und mir geraten mich darauf vorzubereiten.
Das habe ich dann natürlich auch gemacht und das hat mir sehr geholfen.
It was all automated without any human involved where the first one was an online assessment - that's OK saving both recruiter and candidates' time.
Here comes the incompetent part - after the assessment submission, recruiter sent out a mass automated rejection email WITHOUT candidate's name and reason of this failed assessment. The copy and paste format was very obvious because the background has a contrast color tone.
"Dear Candidates,
Thank you for your time and interest in the position with Teleperformance Malaysia.
We regret to inform you that based on your recent assessment results XXX, you did not meet the required criteria to proceed further at this stage."
Please, having a courtesy to at least addressing the candidate's name and one liner explaining which part failed wouldn't take up too much of your precious time.
THANK YOU for your rejection. I wouldn't want to work for an established organization with such poor practice, because candidate experience is employer branding time and you failed it.
Quick and only a few questions and not too hard. It was all basic customer service questions and a short role play and email writing in both languages. Total time was less than an hour.