The interview process was started with a brief phone interview from an HR recruiter. Just went over the job description and requirements and asked a little bit about my background. I actually knew the HR recruiter that called me so they did not pry to deep. Once that was done I was scheduled for an interview with two managers at the actual location. The interview lasted about an hour and 20 minutes. The managers had questions from a packet that they normally ask, but because I had a lot of experience in this field, they asked about 3 questions from the packet. They asked the difference between a Roth IRA and Traditional IRA How to turn a service call into a sales call Describe how you multi-task I was told by the interviewer that the interview normally includes a role playing scenario but I was not required to do it. After the interview, there was a lenghty period to do background check and references .