I interviewed for this role and wanted to share some insights for future candidates, particularly about the interview process itself. Role Clarity: The position is primarily customer service support rather than the technical troubleshooting the job listing suggests. You'll be handling basic support tickets and walking customers through NAS setup procedures. The interviewer mentioned that people with heavy technical backgrounds typically don't stay long. Interview Process Issues: The interviewer provided very little information upfront - I had to actively pull details out of them about basic job functions. Even fundamental questions like daily responsibilities and the Premium Support promotion path required persistent questioning to get answers. This made it difficult to assess if the role was a good fit. What required multiple follow-up questions: Day-to-day responsibilities, How the Premium Support team actually works, What the $60-80K pay range realistically means for new hires, Available support after initial training period, Performance expectations and growth timelines Red flag: When an interviewer can't or won't readily explain what you'd actually be doing in the job, that suggests either poor preparation or lack of clarity about the role itself. For candidates: Come prepared with very specific questions about daily tasks, support structure, and advancement - you'll likely need to be persistent to get straight answers. Consider whether this communication style reflects the company culture you want to work in.