Me postulé en línea. El proceso tomó 4 días. Acudí a una entrevista en Support.com en mar 2015
Entrevista
Support.com requires you to take an aptitude test, making sure you can troubleshoot/follow a flow chart. These types of charts are, assumedly, the type you would use while working from them. If you pass the test, you will get an email asking you to schedule an interview. It's a work from home position, so the interview takes place over the phone. They call, ask you some questions, and afterwords, tell you HR will be in touch. If you're rejected, it's usually pretty fast. If you don't hear from them for a while, it's a good sign.
Preguntas de entrevista [1]
Pregunta 1
How would you handle a Irate customer who has been transferred around? How would you tell a non-tech savvy individual to locate their modem/router? Give us an example of an outstanding act of customer service you have done. Other more specific tech related questions
Acudí a una entrevista en Support.com (Valdosta, GA)
Entrevista
Simple video interview that asked if you had troubleshooting experience and how technically savvy you are. Figure the interview also helped them judge our temperament as you will need a calm one for this role.
Short and by video. Simple questions. Very fair and kind interviewer. This company puts customer service before technology so make sure you’re quite nice. Second round interview is done via zoom interview they will check your computerAnd your Internet speed
Preguntas de entrevista [1]
Pregunta 1
What company’s have you done customer service for?
Me postulé en línea. El proceso tomó 3 semanas. Acudí a una entrevista en Support.com (LaFollette, TN) en ene 2019
Entrevista
Pretty streamlined, applied, did the webcam interview. Computer was actually not up to specs, so had to upgrade. After upgrading and forwarding my new specifications to the company, I was eventually contacted via phone.