I received an email telling me that I had passed their quiz, so they wanted to schedule an interview. I was asked for my availability for the next three days. After sending that, I was scheduled for an interview and was told to be in front of the computer that I would use for work. I spoke with one of their recruiters. It was a pleasant process. The recruiter was nice and we talked and laughed about a few things. I was asked how I would handle certain situations (irate customers, etc) and was asked a couple of simple tech questions related to wireless networking. I was asked to run a program that would pull up my system specifications and take a screenshot. I was also asked to run a speed test and take a screenshot and email to them. Later that same day, I received another call from the recruiter offering me the position. She went over the training schedule options and allowed me to choose which one I wanted (same start date, three different start times). She also went over the pay, time off and what type of paperwork to expect. Not much later I received an onboarding email with some paperwork that I filled out and sent back. That was the entire interview process.

Simple video interview that asked if you had troubleshooting experience and how technically savvy you are. Figure the interview also helped them judge our temperament as you will need a calm one for this role.