Interview process was simple. First step is to take an assessment then after that you must take introductory videos. Make sure you talk at a slow pace, and explain things properly.

I was asked to film myself answering a bunch of related, but otherwise useless questions to test my knowledge. After waiting for a while, I was then asked to remotely connect to a PC and do the tickets. The tickets were very easy to solve, and I solved them as specified under the requested time. I was then told that I needed to have better IT skills, and that my application process was declined. This was a complete waste of time. At no point did I interact with a human. No feedback given. How can I improve if I don't even know what I did wrong?