Applied online and heard back within the week. 20 minute phone interview with Team Lead - a lot of questions about customer service experience as well as questions about negative experiences and how I dealt with them. Heard back later than night that I was asked to come in for an in person interview. The office was in a great location and seemed a pretty cool environment. I was greeted and sent off to shadow a girl currently in the position I was interviewing for (15-20 minutes of reading and responding to emails). Then a 30 minute interview with two team leads asking more about decision making, customer service, and the aftermath of decisions. I had to listen to a recording of a call with a customer and critique that; and then write a draft response to a customer email. The people I interviewed with were nice and I thought it went well. Apparently there was some disconnect because I heard back a few days later that I didn't receive an offer.

There was 30-minute phone interview and then an in-office interview where you shadow a current employee for 30 minutes then speak with 1-2 managers for 30 minutes. They ask you the average interview questions. You listen to a pre-recorded call and suggest improvements. Lastly, you respond to a fake email. The shadowing was fun for me, because it was very natural and communicative. The one-on-one interview was weird because of how scripted and robotic it was.