Me postulé en línea. El proceso tomó 3 meses. Acudí a una entrevista en Standard Bank Group (Johannesburg)
Entrevista
they just want to know the customer service experience and if you can handle calls and while working on different systems, how you can work well with others in a team , can you use basic computer navigation . most importantly what are you telephone etiquette
Preguntas de entrevista [1]
Pregunta 1
most of the questions are scenario based questions
Acudí a una entrevista en Standard Bank Group (Johannesburg)
Entrevista
It was easy going,made you feel comfortable.The process is a lil long cause they have to do a background check,so you need to be patient.Make sure you wear formal even on Zoom
It was a group interview and afterwards it was a one on one. Questions about work experience and the product knowledge. It was pretty easy really that was in 2023 i don't know about now the kind of interview questions they do. Universal banker is in the call centre the one i was interviewed for
Preguntas de entrevista [1]
Pregunta 1
They asked about the products that are accessible on the banking app
Me postulé en línea. El proceso tomó 2 meses. Acudí a una entrevista en Standard Bank Group (Johannesburg) en abr 2025
Entrevista
30 minute interview with a panel of two people , questions were general and required knowledge of standard bank as a company. Questions also asked were related to customer service . based on the star interview method
Preguntas de entrevista [1]
Pregunta 1
Tell me about yourself?
How would you deal with a frustrated customer?