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      Búsquedas relacionadas: Evaluaciones de Spectrum | Empleos en Spectrum | Sueldos en Spectrum | Prestaciones en Spectrum
      Entrevistas en SpectrumEntrevistas para el cargo de Customer Care Representative en SpectrumEntrevista en Spectrum


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      Entrevista para Customer Care Representative

      31 jul 2016
      Empleado anónimo
      Charlotte, NC
      Oferta aceptada
      Experiencia positiva
      Entrevista fácil

      Solicitud

      Me postulé a través de una recomendación de un empleado. El proceso tomó 1 semana. Acudí a una entrevista en Spectrum (Charlotte, NC) en jul 2016

      Entrevista

      Applied online on July 19th. Completed assessment same day. I actually have a friend that's been with the company for a long time and she put in a good word for me to HR. I got an email on July 22nd inviting me to interview at the open house hiring event on July 26th. My appointment was at 2:30. There was about 5 of us there at the same time. There was two interviews. The first one was only about 10 minutes. She basically asked me to describe who I am and she asked about my most recent position. Afterwards I was passed onto another supervisor. He asked multiple questions that we've all heard. "Tell me about a time..." Then we did a role play where he was the customer complaining about additional charges from pay per view purchases. Afterwards I was given a tour of the site. I got the phone call on July 29th offering me the job.

      Preguntas de entrevista [5]

      Pregunta 1

      What are you 3 best qualities?
      Responder pregunta

      Pregunta 2

      What is your greatest weakness?
      Responder pregunta

      Pregunta 3

      Why do you want to work for TWC?
      Responder pregunta

      Pregunta 4

      Describe a time when you went above and beyond for a customer.
      Responder pregunta

      Pregunta 5

      Describe how you resolve conflict among coworker's.
      Responder pregunta

      Otras evaluaciones sobre las entrevistas para el cargo de Customer Care Representative en Spectrum

      Entrevista para Customer Care Representative

      12 jul 2017
      Empleado anónimo
      Charlotte, NC
      Oferta aceptada
      Experiencia positiva
      Entrevista promedio

      Solicitud

      Me postulé en persona. El proceso tomó 3 semanas. Acudí a una entrevista en Spectrum (Charlotte, NC) en jul 2017

      Entrevista

      The interview process was fairly simple. Go online, fill out the application, and submit it. Moments after submitting the application, you'll receive an email telling you to complete an assessment. The assessment is simple enough, but be sure to read the directions and sample questions thoroughly. I highly encourage anyone who attempt the assessment to have a writing utensil and paper handy, due to a listening/account activity portion. There's multiple parts of the assessment. 1.) reading charts and answering questions, the listening/account activity portion, and personality. It only seems like I went on forever about the assessment...I REPEAT....IT ONLY SEEMS THAT WAY. A couple days later, HR will contact you and perform an over the phone interview while also explaining the job, schedule, and salary. Afterwards, they'll set up in person interview. During the in-person interview you'll meet an HR representative first, then a supervisor, then you get a tour of the facility. There was suppose to be a scenario type situation. I can't tell you, because the supervisor said I did do well and was thorough with my answers, that it became unnecessary. You'll then hear something within a week.

      Preguntas de entrevista [5]

      Pregunta 1

      Describe a time you went above and beyond.
      Responder pregunta

      Pregunta 2

      Why we should we hire you?
      Responder pregunta

      Pregunta 3

      Describe a specific time you were unable to help a customer.
      Responder pregunta

      Pregunta 4

      Describe a specific time you went above and beyond.
      Responder pregunta

      Pregunta 5

      Describe a time you had to overcome and obstacle.
      Responder pregunta
      6

      Entrevista para Customer Care Representative

      24 jun 2017
      Empleado anónimo
      Oferta aceptada
      Experiencia positiva
      Entrevista difícil

      Solicitud

      Me postulé en línea. El proceso tomó 5 días. Acudí a una entrevista en Spectrum en jun 2017

      Entrevista

      Online application, emails a 1 hour assessment link with role play phone calls and behavior questions, few days later get a phone interview and then face to face interview with two managers that takes 1-1.5 hours.

      Preguntas de entrevista [1]

      Pregunta 1

      Lots of behavior and tell about a time when....you made a mistake...
      1 respuesta

      Entrevista para Customer Care Representative

      15 dic 2016
      Empleado anónimo
      Colorado Springs, CO
      Oferta aceptada
      Experiencia positiva
      Entrevista promedio

      Solicitud

      Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Spectrum (Colorado Springs, CO) en oct 2016

      Entrevista

      Applied online, I received a call for a phone interview within a couple days of applying. After that I received a an email to take an assessment. Completed the assessment, then received a call from the same person who did the phone interview and a on site interview was set a for a couple of days later. The on site interview lasted about 45 minutes and consisted of three separate interviewers. First interviewer went over my resume and did a role play phone call. The second interviewer also went over my resume and consisted mainly of behavioral questions. The 3rd interviewer went over the requirements of the job.

      Preguntas de entrevista [1]

      Pregunta 1

      How do handle a stressful call?
      Responder pregunta
      5

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