The interview process was casual and comfortable and the interviewer was pleasant. The problem in the process is that the ad for the job wants customer service representatives making $410.00 per week with full-time hours and has a number to call. The ad does not tell you anything about the job itself, nor do those who answer your call even though they set up the interview immediately. This to me is a bit shady in itself, so after completing the interview process I declined their callback.