Me postulé a través de un reclutador. El proceso tomó 4 semanas. Acudí a una entrevista en Smartsheet (Boston, MA)
Entrevista
Having interviewed with this company a few years and having a negative experience with the hiring manager, I figured the culture would've grown and improved. I was contacted for this position and spoke to a recruiter and a hiring manager, and they disappeared for 3+ weeks. I was emailed asking if I was still interested and that someone new was taking over the hiring. I spoke to the new hiring manager and was told he'd like me to come in and meet the team and do a presentation. After never hearing back, I received an email today that they are hiring internally. Another waste of time with Smartsheet for a role that pays too low compared to industry standards.
Preguntas de entrevista [1]
Pregunta 1
Walk me through a difficult customer situation and how you handled it.
Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Smartsheet (Boston, MA) en mar 2025
Entrevista
I was interviewing for a Customer Success Manager role. First round was with the recruiter, it was super easy and I got an intstant answer to move foward to the hiring manager interview. Hiring manager interview was 30 mins, plus about a week to hear back. Third round, was 3 back to back interviews (Senior CSM, AM, and CS Director). These were straightforward getting to know you and "tell me about a time and situation" type questions. The final interview was the technical interview, and a vague prompt was provided (take the scenario and create a smartsheet solution, PowerPoint to show the solution etc.) They provided a week to learn and prepare, the tool is huge and there's so much open for interpretation. During the technical interview, you will be presenting the solution and ppt to the 'fake company' in the scenario, who will be asking questions and drilling you.
Preguntas de entrevista [1]
Pregunta 1
tell me how you define enterprise customer success? how did you handle an at-risk customer or risky renewal?
Me postulé en línea. El proceso tomó 1 semana. Acudí a una entrevista en Smartsheet en ago 2024
Entrevista
Initially applied for Senior CSM and CSM II positions and was rejected for both. Finally applied for a CSM I position and had 30-minute screening interview with HR. HR rep had a set of CSM-related questions, obviously put together by the hiring manager. Was sent a rejection 1-2 days thereafter. (To be generous to myself, I was over qualified for an entry level CSM position, but the job market is brutal right now). The stated salary in the job posting was $67,500 - $99,900 for California & New York and $62,500 - $92,500 everywhere else. IIRC the HR rep said they were targeting $80-85k for my high COL area (in the northeast, but not NY).
Preguntas de entrevista [1]
Pregunta 1
What does customer success mean to you? How do you achieve it? etc.
Me postulé en línea. El proceso tomó 1 semana. Acudí a una entrevista en Smartsheet en ago 2024
Entrevista
Recruiter screen, hiring manager, 3 30 minute team interviews. I didn't get past this point. The process was so seamless and the team voiced how they enjoyed talking and gave me tips for the next round. I was very comfortable and was shocked when the recruiter ghosted until I followed up, saying they had offered the job to someone further in the process. Wish they would complete the active interviews before making decisions.
