Here are some key things to highlight in a technical support intern interview: **Technical stuff:** - Troubleshooting methodology (isolate → identify → fix → document) - Basic networking (DNS, HTTP, TCP/IP) - OS fundamentals (Linux/Windows) - Ticketing systems (Jira, ServiceNow) - Log analysis basics **Soft skills (they care a lot for support roles):** - Clear communication - Patience and empathy - Working under pressure - Escalation judgment — when to solve vs. when to pass up **Common questions:** - "Walk me through how you'd debug X not working" - "Tell me about a time you solved a technical problem" - "How do you explain technical issues to non-technical users?" **Your angle:** Use your production incident stories — the ALB 502 error, CloudFront 403 fix — those are real troubleshooting examples most interns can't match. Frame them as "I identified the root cause, fixed it, and documented it." Keep answers structured: **situation → what you did → result.** That's it.