I met with the manager at the makeshift office while the company site was under construction. I spoke with one of the managers. He asked me about my work experience, availability, long term goals and what I knew about the company. They were pretty straightforward questions, nothing to be concerned about. I don't think the interview took longer than 30 minutes. I was told the general manager would need to review my qualifications and that concluded the interview. I followed up 2 days later.

The interview process was smooth, well-structured, and moved quickly. It began with an initial screening interview with the recruiter, who asked about my customer service background, communication skills, and interest in the role. The conversation was friendly and focused on getting to know my experience and work style. The second interview was with the Branch Manager. This interview focused mostly on industry knowledge, such as understanding rental operations, sales approaches, handling customer needs, and familiarity with similar work environments. The Branch Manager also shared more details about the day-to-day responsibilities at the branch. The third and final interview was a virtual meeting with the General Manager. This conversation centered on overall fit, professionalism, and customer service philosophy. The GM asked about my strengths, work ethic, and how I deliver exceptional customer experiences. Throughout the process, communication was clear and timely, and the entire team was professional and welcoming. Overall, it was a positive and efficient interview experience.