I submitted my application online and received an email a few days later. We set up a short phone interview. The call was with HR and was more to check if I meet the requirements than an actual interview. I was invited to a formal interview and talked to the Branch Manager and Sales Performance Manager at a cafe. It was an informal setting, that put everyone at ease. We talked about my experience in sales and the various different ways how I would deal with upset customers.

The interview process was smooth, well-structured, and moved quickly. It began with an initial screening interview with the recruiter, who asked about my customer service background, communication skills, and interest in the role. The conversation was friendly and focused on getting to know my experience and work style. The second interview was with the Branch Manager. This interview focused mostly on industry knowledge, such as understanding rental operations, sales approaches, handling customer needs, and familiarity with similar work environments. The Branch Manager also shared more details about the day-to-day responsibilities at the branch. The third and final interview was a virtual meeting with the General Manager. This conversation centered on overall fit, professionalism, and customer service philosophy. The GM asked about my strengths, work ethic, and how I deliver exceptional customer experiences. Throughout the process, communication was clear and timely, and the entire team was professional and welcoming. Overall, it was a positive and efficient interview experience.