Thank you for sharing your feedback. We sincerely apologize for this experience, as it does not reflect the standards we strive to uphold. We regret that our team appeared unprepared. We understand how important preparation is to the interview process and take this feedback seriously. We are addressing this internally to ensure it does not happen again in the future. Regarding your interaction with our CEO, Damien, we aim for transparency and clarity in all our communications, especially about role expectations and responsibilities. We are working to improve in this area to avoid any ambiguity in future interactions. We are incredibly committed to "Service above all else," and we now recognize that we fell short in your case. Thank you again for bringing this to our attention. We appreciate your feedback and will use it to restructure our recruitment process.