Me postulé en línea. Acudí a una entrevista en Serco Group (Melbourne) en ago 2024
Entrevista
You receive an email to book a group engagement session that's about 45min-1hr. Basically an information session about the role with the recruiter. After the session they send a link to an assessment to complete. If you pass they will call you to progress you to an interview with a Team leader. The interview lasts about 20-30mins.
Interview is about 30 mins
Preguntas de entrevista [1]
Pregunta 1
Tell us about yourself and you work experience
Have you done customer service before?
How would you handle a distressed customer?
What values of the company reflect yours?
What policies were important to you in your previous work role?
How do you manage stress and what are some of they ways you manage?
Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Serco Group (Melbourne) en feb 2025
Entrevista
It was a pretty quick process. First there was a group information session that you booked, which was held with other people over Microsoft Teams, followed by 1-1 interview over Microsoft Teams a few days later.
The interview process is a multiple-stage process for hiring new employees. The stages mainly comprise job interviews held either one-on-one, with a group of candidates, or with a panel. Interviews are conducted in person, over the phone or by email, or via video conferencing tools.
vedio Online interview by serco group at December 2024,,United Arab Emirates by serco middle east
Me postulé en línea. Acudí a una entrevista en Serco Group (Brisbane)
Entrevista
Initial Interview (Phone or In-Person)
Focus: This round generally focuses on assessing communication skills and customer service abilities.
Common Questions:
"How do you handle difficult customers?"
"Can you provide an example of a time you resolved a customer issue?"
"Why do you want to work in a call center?"
Skills Assessed:
Clear communication
Active listening
Empathy
Conflict resolution