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      Entrevista para Customer Success Engineer

      30 ago 2019
      Candidato de entrevista anónimo
      San Francisco, CA

      Otras evaluaciones sobre las entrevistas para el cargo de Customer Success Engineer en Segment

      Entrevista para Customer Success Engineer

      25 jul 2019
      Empleado anónimo
      Oferta aceptada
      Experiencia positiva
      Sin ofertas
      Experiencia negativa
      Entrevista promedio

      Solicitud

      Me postulé en línea. El proceso tomó 6 meses. Acudí a una entrevista en Segment (San Francisco, CA) en feb 2019

      Entrevista

      I went through three stages in February, two phone calls and one take home test. I was given access to a database and asked to make queries. After completing the take home, I was never communicated with again. I initially was in contact with a recruiter and someone on the team, but never sent a rejection or any update until the end of August.

      Preguntas de entrevista [1]

      Pregunta 1

      Various SQL Queries accessing different customer plans and customer groups.
      Responder pregunta
      Entrevista difícil

      Solicitud

      Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en Segment

      Entrevista

      Best interview process I've ever had, I felt good from start to finish. The process for me felt like it moved fairly fast, but overall, I guess it was about 4 weeks from start to finish. I applied online, and heard from a recruiter within 3 business days. We set up a fairly typical screening call for either later that day, or sometime the next day or two. I was told I was moving on that same day, and set up a call with the hiring manager the next day. I was given a technical challenge, that I turned in within 2-3 business days. It was a fairly practical technical challenge involving answering client questions about the product, SQL searches, and a bit of basic javascript. It was may another 2-3 days before I heard from the recruiter again. After that, I was moved forward to 4 different interviews: core, technical, customer success, and I don't remember if they called the 4th one something specific but it was with the CS engineering lead. The core interview was compromised of a lot of questions like "tell me about a time when you did something". The CS background was all about customer experience, and of course. the technical interview was... well, technical. Honestly, I spent quite a few hours pouring through the docs and looking over questions in the forums and I was still asked things that sort of stumped me. I just did my best to answer with "well, I'd assume because X, then Y might be true, but I'm not sure." I heard back from the recruiter within another day or two, and set up a call with the VP of the Customer Success department (and all under that umbrella) for the following week. This interview was a lot of talking about my past experience, but in a way that was super unique and pleasant. For example, I transferred schools, and even though it was like 7 years ago now, I was asked why. I thought it was super pleasant. I heard back about my offer within 3 days of that. The recruiter was super responsive and I felt like every step of the way Segment wanted me to join their team as much as I wanted to join their team. :)

      Preguntas de entrevista [1]

      Pregunta 1

      Explain a time you experienced excellent customer service.
      Responder pregunta
      4