After receiving a "if you are selected email we will advise you of next steps" auto response, I received the email explaining the three parts if I were successful. Part 1 - online test Part 2 - online test Part 3 - in person interview Though, you could fail at any part and not proceed to the next pgase. I completed both online tests that tested multi-tasking, typing, and appropriate ways to handle phone calls, data recollection and data recovery/discovery, I made it to phase 3 over the course of 4 weeks from application to interview. Then advised I'd hear from HR if they needed anything further by x date. I don't include references on my resume, and I've never heard from HR. A lot of "testing" to not be selected. Use STAR interview method and wants all answers to fit the method.