The interview was very friendly and the people provide a good atmosphere. Unfortunately the average worker is underpaid, leaning on their atmosphere to be considered as compensation for working there. People work for money to live their lives outside of work, but this is not the reasoning here. Technical questions revolved around basic internet connectivity and network issues, but the role did not encompass anything to do with networking past connecting the products to a wi-fi network. None of the network engineering skills are needed and all skills needed are trained during the 1 month training period. This is an entry level position that is more customer service oriented than technical troubleshooting oriented. The biggest obstacle is putting up with customer verbal abuse and convincing them to accept a warranty exchange or return / refund. Having to convince people to take money back or return / exchange the product because they are so put off by it is not a good sign. They seek out established professionals to bring in at entry level rates in order to get higher value and superior call handling skills for bottom dollar. When brought up in conversation to address these issues everyone simply deflects the subject and expects people to be excited to work for their brand instead of money. One of the supervisors even attempted to re-train my years of service on the phones during a live call which would have led to re-escalating a situation I already de-escalated. He was unable to comprehend this subject because the only staff who understand call handling in depth appear to be upper management.