Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en SP Data Digital (Toronto, ON) en oct 2020
Entrevista
Online group Zoom interview, pretty easy as long as you’ve had some type of customer service experience it’s pretty straightforward. Only asked me about 2 -4 questions. There were about 5 other people in my group as well who were also asked about the same number of customer service related questions.
Preguntas de entrevista [1]
Pregunta 1
Explain a time when you had a unhappy customer and what you did to fix the situation.
The first interview was great. Hook up your computer and pass the test and interview as a group. I got a second interview with the TMobile operating team. I had to confirm interview with s&p data LLC they had sent the day before the interview. I did and they sent me another link to a zoom meeting. I entered the zoom meeting only to be kicked out by the moderator before it started. I emailed the confirmation people to see if it was technical difficulties. After 30 minutes of no response I left the zoom that still said waiting for moderator. I later got an email saying I didn't qualify. It was the mist unprofessional interview ever. I've tried to contact someone, but no one knows who to talk to.
1st interview - ask basic qualifying questions and gauge your responses. Provide position overview and answer questions you may have.
2nd interview - more in-depth questions and details provided.
If you pass both you go to launch where they will review your computer system and set you up to start training.
