Me postulé en línea. Acudí a una entrevista en SHIELD (Londres, Inglaterra) en dic 2025
Entrevista
The Director of delivery and customer success was an unpleasnt interviewer. She immediately told me shes comparing me to a previous 'excellent' CSM who has moved to another department in the business. This woman lacked empathy, emotional intelligence and basic humanity. I felt like I was talking to a robot or miserable sargeant.
I'm honestly grateful i didnt get to the point of having to present to them. Saved my time and I got offered a better role elsewhere.
Proceed with caution or not at all!!!
Preguntas de entrevista [1]
Pregunta 1
Asked me three questions i one go: "How you work with internal persona’s?
which department do you work closely with? And how do you go about making them prioritise the task?"
I recorded our conversation and transcribed her back to back questions below:
-How you work with internal persona’s?
-Who do you work closely with? And how do you go about making them prioritise the task?
-Customer escalations examples?
-How to define criteria to put in the formulas of a health score for a customer?
-What would be the components that would compose less of a hunch health score but more formulated to something thats more measurable.
Weighted average etc?
Do you have metrics/indictor/metrics you rely on to assess the health of the customer? Something that ties to one aspect of the customer etc?