What do i know about the company, What is my understanding of SAP HANA, what is my understanding of what they do. Explain my projects, Give an example from work or college where something was very difficult and how did i overcome it. Asked have i ever had to deal with a difficult/angry customer and how did i deal with it. Asked me to explain how i would help a customer if they rang and asked to troubleshoot something i really didn't know anything about.