I interviewed at the Springfield Call Center. It's a stress interview. I entered into their massive hallway and introduced myself to security. They recorded the precise time I arrived in their records. One of the younger members of the sales team came to get me 15 minutes late so I waited for half and hour and was really nervous when I was ushered in. I had two back to back interviews, one for a cruise representative position and the other for customer service. I totally bombed the cruise representative interview because the first thing they did was have me take a computer test. They tell you to look up a cruise for a certain date and time on their website. Look at their website before you go to the interview and learn how to navigate it! Also it's a trick question because if you do the search right you get multiple answers. I have horrible interview anxiety and can't think during interviews so when they told me to do four things at once I freaked out and bombed the test (I don't think the test is THAT much of a problem for normal people). Then they asked me standard sales questions and had me do a mock sales phone call. (They gave me a sheet of paper with two cruises and their info on it and then one of them pretended to be the customer and I had to sell the cruises.) I did much better during the customer service interview because those people are super supportive and nice, but they were mostly recruiting salespeople so I guess I didn't make the cut.

Springfield, OR call center: Large group interviews with several managers present. About 10 of us at a time seated side-by-side facing two management or HR leads. Questions were asked, answered by interviewees one at a time in order. Those who passed took the strict 45/min typing test (PRACTICE) and tasks to find cruises or info on the rccl.com website quickly. (KNOW THEIR WEBSITE AND HOW TO FIND THINGS.) If passed, I was led to a small room with a phone. The phone rang to pretend I was an agent answering questions. Be happy, efficient, confident and enthusiastic, think on your feet and use any brochures and posters/flyers in the room to answer the questions and up-sell.