It was a brief phone interview with a few highlight questions related to my interest to the Blue Jays(Application to the Rogers Centre). After that, I chose to be direct and ask when we could meet in person and I received an in-person interview the next day. These questions were much of the same with a little caveat.

Short introduction of mine, presenting my skills and experiences.Asking me couple of question regarding customer support, customer service, my personality, my experiences. Also, you need to think of one scenario when you had bad experience with a customer and who you manage to deal with it. Of, course, after all you need to tell them why to hire just you and why would you like to work with their company..