The interview process was pretty straightforward. First, they had a quick phone call with me to get a feel for who I am and ensure my background aligned with what they needed. After that, I had a longer interview where they asked more in-depth questions about customer service, policy situations, and how I handle stressful moments. They also threw in a couple of scenario questions, nothing wild, just stuff to see how you think on your feet.

Took place at Corporate Office in Johnston, Iowa. Several senior management team members present and asking questions about previous experiences and leadership abilities. Interview was not intimidating, had a relaxed conversation conversation feeing.