Applied online, attended Career fair, phone interview, final interview Total time from application to job: 1 week. Pointers: It doesn't matter what you know, they will fully re-train you. Just ensure you concentrate and emphasize on your past customer service experience. That's all they're looking for. As a CSR you are the face of RBC and they want to ensure that you kept their reputation up and provide world class customer service. They are trained to make you feel calm and relax during your interviews so that your best side shines. If there is a question you are stumped on DON'T PANIC, just say "can you please give me a moment to think about that". This shows that you're not impulsive and actually think before you act/talk. Trust me, I used that exact line and they had no problem waiting for my answer. Even ask them to clarify the question if you are unsure. Good luck!

Applied online, an email came shortly after to do an online assessment, very detailed but fine. Received another email for a 10 min telephone interview, very pleasant HR. Was asked a few questions like " Describe a time when you had a challenge to meet a target and how did you achieve it..." . A few days later another email inviting me to a hiring event. That was a bit intimidating, 12 people and 6 RBC management at a head table watching. Set in pairs you were asked 3 tasks, 1-why should we hire your friend, 2- sell us this random object (like a shark tank episode) 3- how to handle assigned banking scenario. Overall good practice if you are uncomfortable with public speaking.