Interviewer asked a lot of questions that I had a difficult time answering because my past jobs have had nothing to do with meeting goals or working within a matrix. The job description used customer service as a main point but none of the questions had anything to do with my customer service background.

As others have mentioned there are several steps to the process: pre-screen selection email, math and English tests, telephone interview, interview onsite with management, potential offer, and class start. As for me I started the process in early June and it ended in later June. I was selected and went through the process successfully and conducted onsite interviews at the Mayfield Village campus. The questions being asked were STAR format so you should keep answers concise. In the end I was not selected for the position. Feedback seemed pretty bogus e.g. "they weren't sure you could handle the fast paced nature of the position" yet "you have excellent communication and came prepared with full knowledge of our company". I was not applying for a CFO position but a very basic entry level position with the company and I have prior claims experience. I've applied for several other positions as suggested by a recruiter and was turned down rather quickly for them. I am rating this negative for a few reasons: I expected to be offered a position after showing good face and good effort with preparedness and genuine interest in the company, I do not appreciate a company doing intensive background checks on my history (my passing that check and them having contacted my foreign employer) only to not offer the position - this makes a candidate with international experience such as myself look foolish to have too many people calling my foreign employer abroad checking up on me, and in regards to the last point if they don't respect candidates' professional reputation they need to stop asking for such detailed background checks or wait until they are going to offer the position to a candidate which might be a more appropriate time and save their company money. TLDR: I passed all their checks/steps but was turned down for a position for vague and nebulous reasons - company contacted my foreign employer - not happy about it.