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      Progressive Insurance

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      Búsquedas relacionadas: Evaluaciones de Progressive Insurance | Empleos en Progressive Insurance | Sueldos en Progressive Insurance | Prestaciones en Progressive Insurance
      Entrevistas en Progressive InsuranceEntrevistas para el cargo de Customer Service Representative en Progressive InsuranceEntrevista en Progressive Insurance


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      Entrevista para Customer Service Representative

      22 feb 2021
      Candidato de entrevista anónimo
      Tampa, FL
      Sin ofertas
      Experiencia negativa
      Entrevista fácil

      Solicitud

      Me postulé en línea. Acudí a una entrevista en Progressive Insurance (Tampa, FL) en feb 2021

      Entrevista

      Progressive doesn't actually interview. They send you through a program called HireVue so they never actually interview you. The result? Your answers are automatically scored and you never talk to a real person. I hate that this company does this. Hopefully this review makes them reconsider their processes.

      Preguntas de entrevista [1]

      Pregunta 1

      Here's the questions from the HireVue system: Practice Questions: "Explain why your background and experience would be a good fit for this job.", "Tell us what has been your best work achievement to this point in your career. What made this achievement important?", "Describe a difficult task you were faced with and how you addressed it." Real Questions: (8 of them) -"At Progressive, culture, core values, and commitment to diversity and inclusion redefine everything you might think about corporate environments. We're a Fortune 100 company with forward-thinking approaches, state-of-the-art technology, and endless opportunities to risk, learn and grow. Please tell us why you're interested in joining the Progressive team, and briefly describe your work history, including reasons for leaving each position." -"Of all the positions you worked in the last 5 years, what position did you like most and why? What position did you like least and why?" -"Describe a time when you solved a problem for someone in a way that exceeded their expectations. Please describe the situation, how you responded, and the results. How did you know what would exceed their expectations?" -"Tell me about a time when you struggled with or were overwhelmed by a new or difficult challenge at work or school. Please describe the situation, your actions, and the results. How were you able to remain accountable for your work during that stressful time?" -"Tell us about a time you received difficult or constructive feedback from a supervisor or educator. Describe the situation, how you responded, and the results. What did you do with the feedback?" -"Tell me about a situation when you had to adapt to a substantial change you encountered while working on an assignment at school or work. Please describe the situation, how you adapted to the change, and the results." -"Tell me about a situation in which you needed to make an important decision quickly, but were faced with conflicting information from multiple sources. Please describe the situation, your actions, and the results of your final decision." -"Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes. Give a detailed explanation of the process you used to persuade the customer."
      1 respuesta
      237

      Otras evaluaciones sobre las entrevistas para el cargo de Customer Service Representative en Progressive Insurance

      Entrevista para Customer Service Representative

      29 ene 2026
      Candidato de entrevista anónimo
      Sin ofertas
      Experiencia negativa
      Entrevista promedio

      Solicitud

      Me postulé en línea. Acudí a una entrevista en Progressive Insurance

      Entrevista

      I submitted my application and then got invited to complete a HireVue interview. It was about eight questions, all requiring STAR style responses. After I finished the interview, I received a rejection email. I honestly hate when companies play in people’s faces like this. What was the point of making me do an online interview if you already decided based on my resume? If you weren’t interested from the start, just say that. I have very little respect for companies that reject people through recorded online interviews, without ever allowing them to speak to a real person. It feels less like recruiting and more like a way to collect personal data our voices, our faces, without any real intention of moving forward.

      Preguntas de entrevista [1]

      Pregunta 1

      Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes.
      Responder pregunta

      Entrevista para Customer Service Representative (CSR)

      6 ene 2026
      Empleado anónimo
      Providence, RI
      Oferta aceptada
      Experiencia positiva
      Entrevista promedio

      Solicitud

      Acudí a una entrevista en Progressive Insurance (Providence, RI)

      Entrevista

      Straight forward typical call center interview. Initial interview was a phone screening where the recruiter asked for a background description of my resume. Two days later I interviewed with a supervisor and hiring manager. Entire process took about 2 weeks to receive job offer.

      Preguntas de entrevista [1]

      Pregunta 1

      Tell me about a time you were able to de-escalate a customer.
      Responder pregunta

      Entrevista para Customer Service Representative (CSR)

      21 oct 2025
      Candidato de entrevista anónimo
      Sin ofertas
      Experiencia negativa
      Entrevista fácil

      Solicitud

      Acudí a una entrevista en Progressive Insurance

      Entrevista

      Recruiter was rude, emailed me an hour before my interview and asked if I was available right now. I quickly responded and said that I could be ready in 20 mins sighting that our original interview was not for another hour. Upon the interview he made a comment about not being able to drop everything and start the interview an hour early. I had inquired about a religion question and holidays that differ from normal US holidays and he said yeah that wouldn't really align with our values. I should have sued. He sighted on my after interview report that I didn't have the experience he was looking for (which was a lie).

      Preguntas de entrevista [1]

      Pregunta 1

      Whens a time you had to problem solve.
      Responder pregunta