Me postulé en línea. Acudí a una entrevista en Progressive Insurance (Colorado Springs, CO) en oct 2013
Entrevista
I applied online, took an assessment, and got an email within 24 hours saying that I passed the assessment and to follow a link to fill out my full work history. I was contacted the same week and they scheduled me a phone interview pretty quickly. It lasted one hour where we discussed my work history and was asked situational questions. At the end she said she would like to schedule a 1 on 1 interview. It was about a week later. I sat with a customer service rep for 30 minutes listening to her calls. She'd be there 5+ years and said she loved working for Progressive. I really enjoyed this part. Then a manager came and took me to a conference room and asked me about 5-6 situational questions. Another manager came in and asked me more questions. Both managers were extremely nice, made me feel comfortable, and were "real". I really loved the whole experience because I didn't feel like I being interrogated. If you are not familiar with the STAR interview process, look it up. They want you to follow this for every answer. Details are important, and the result is the most important. They said they would be in contact soon. I got a call from the recruiter a few hours later telling me that they were impressed with my interview and they would like to proceed in the next step. They had to complete a full background check. Once that was completed, I got a call with the offer. The whole process took 3 weeks.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time where you did not get along with a co-worker and how you handled it.
Me postulé en línea. Acudí a una entrevista en Progressive Insurance
Entrevista
I submitted my application and then got invited to complete a HireVue interview. It was about eight questions, all requiring STAR style responses. After I finished the interview, I received a rejection email. I honestly hate when companies play in people’s faces like this. What was the point of making me do an online interview if you already decided based on my resume? If you weren’t interested from the start, just say that. I have very little respect for companies that reject people through recorded online interviews, without ever allowing them to speak to a real person. It feels less like recruiting and more like a way to collect personal data our voices, our faces, without any real intention of moving forward.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes.
Acudí a una entrevista en Progressive Insurance (Providence, RI)
Entrevista
Straight forward typical call center interview. Initial interview was a phone screening where the recruiter asked for a background description of my resume. Two days later I interviewed with a supervisor and hiring manager. Entire process took about 2 weeks to receive job offer.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time you were able to de-escalate a customer.
Recruiter was rude, emailed me an hour before my interview and asked if I was available right now. I quickly responded and said that I could be ready in 20 mins sighting that our original interview was not for another hour. Upon the interview he made a comment about not being able to drop everything and start the interview an hour early. I had inquired about a religion question and holidays that differ from normal US holidays and he said yeah that wouldn't really align with our values. I should have sued. He sighted on my after interview report that I didn't have the experience he was looking for (which was a lie).