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Thank you for your feedback and your interest in Press Ganey. We are deeply sorry for the miscommunication that occurred. It appears that we were trying to schedule an interview with a hiring manager who needed to travel and that created the delay for your in person interview. I am sorry that you felt our talent acquisition specialist was condescending. I think she was just surprised to see you! We are sorry for the mix up, and we wish you great success in your job search.