Very swift and positive interview experience! Submitted application online and got an email within 2-3 days from the lead recruiter to set up an introductory phone call; phone screen lasted 30 minutes and included basic questions (why are you in search of a new opportunity, walk me through your day-to-day). After the phone screen, I got an email from the recruiting coordinator to schedule some time for another phone call with the managers. Manager call (with Director and Tier 1 Support Manager) also lasted 30 minutes; their questions were more specific to the role (what are some of the tools you use everyday, how do you stay organized/prioritize your tasks) and they asked for writing samples at the end of the call. Shortly after sending over my samples, I was invited for a 3-hour onsite interview. I was advised to sign up for a PagerDuty trial account (prior to the onsite) to get familiar with the product and read through a few of the knowledge base articles since I would be going through exercises during the interview. The onsite interview consisted of 4 one-on-one interviews with the team, including the 3 people (recruiter, director, manager) I had already spoken with over the phone. There was very little small talk as most of the interviews involved writing exercises that took up a good portion of time; I wasn't expected to work through all of the exercises, just as many as possible. Presumably the objective was to gauge writing ability and observe how I worked through certain situations (figuring out the correct answer, responding to an angry customer, etc). I had written a great deal during the interviews (including a moderate-length blog post) so I was pretty exhausted by the time I left but I was also impressed at how thorough the screening process was. All of the interviewers were efficient, kind, and provided candid answers to my questions about the role, the support team, as well as the company culture. I came away with a very positive impression of the experience overall and was delighted when they called to offer me the position a few days later.