As if it wasn't bad enough that a polite email sent to both the manager and HR requesting feedback after a two-sentence boilerplate rejection email when i flew in for an all-day interview and sent NINE handwritten thank you notes wasn't bad enough, my parents got a container with a receipt paid for 2 months and today they tried to pick it up after 1 month with all of their stuff still in it. I wanted to overlook the horrible customer service reviews and bad reviews here and try to help them turn the ship around, but clearly the fish rots at the head and this entire company does not care about people and this is reinforced throughout their culture from the top down.