interview is designed to "feel out" your personality, how personable you are, your customer service skills and confidence. Questions about your past work experience will be asked - and most likely how you solved a problem or overcame an obstacle in your line of work. For the in store branches you may be asked to go out in the aisle with a team member to approach customers as a test to see how confident you are. This can be a make or break factor in the interview process so be ready to approach prospective clients with great customer service & sales etiquette. Other team members of the branch may be involved in the interview to help determine whether you are a good match for the team environment or not.